In Stock order will be shipped within 72 hours of your order. Made to order products are typically one to four weeks depending on the collection you order from. We will keep you updated all the way with regular updates via email.
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discover@jimcharlesshoes.com
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Frequently asked questions
Have questions? We’re here to help
How long does it take to complete an order?
Will I get tracking information?
Yes, you will receive this via email.
Will I receive updates whilst my shoes are being made?
Yes, we will keep you up to date as things progress through our workshop with regular emails.
Do you ship globally?
Yes, we offer free global shipping anywhere in the world.
What should I do if there is a problem with my custom order?
We sincerely apologise if the merchandise you received differed from what you ordered. Please contact us via email at your earliest opportunity (discover@jimcharlesshoes.com) and we will look to resolve your concern as soon as possible.
How long does shipping usually take?
Once we send your order, shipping takes between around 5 working days depending on where we are shipping to.